*No international shipping at this time*
The post office does a very good job of delivering most packages on time. However, sometimes a package will take longer than expected to arrive. We cannot control USPS routing, guarantee a specific delivery day, or ensure that any special customer request (e.g., "place package on porch in shade") will be followed by the mail carrier. We can only estimate that your package should generally arrive within 3-5 business days from your order date. Please monitor tracking online using the link that will be provided in the email notification that you will receive once I ship your order. If you experience any problem with delivery, please contact your local postmaster for assistance.
- ***Make sure your address is correct*** Items may get lost due to incorrect address. Most orders with an incorrect address will get shipped back to me. I will do my best to contact you and gather your correct shipping address. If I do not hear back from you within 5 days, a refund will be given (not including shipping cost)
- Holidays will cause packages to be delayed, especially during the months of November and December. Your item might not be lost, it could very well be delayed.
- Even though this is rare, sometimes packages get lost and then found again. Resulting in your order being delayed. Be aware this is out of my control.
- If your item has not arrived after 5-7 days (United States) take your tracking number to your local Post Office. They will be able to provide more information and will be a lot more helpful than me.
Refunds (if applicable)
Refunds will only take place if your order was lost or damaged in shipping. Sometimes accidents happen, and and no matter how well I package up your order, USPS can be a little rough. Just go to my contact page and send me a message. I will be happy to help in any way that I can.
Refunds must be requested within 30 days of your initial purchase date.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
- I accept custom orders, depending on your request. Contact me first with what you have in mind and we will go from there.
- If there is a piece on my site that is similar to what you have in mind, send me the reference photos or describe what you would like. That will greatly help me create something custom for you.